We offer a 30-day free return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund, as long as the jewellery is in its original, unworn condition and has not been exchanged or damaged.
How does the Lifetime Guarantee Value Exchangework?
You can return your KTC Jewellery piece at any time and exchange it for a new item. Minor scratches are acceptable, but items with significant damage, such as lost stones or broken parts, are not eligible for exchange.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders, with no minimum purchase required. However, international customers may be responsible for local customs duties or taxes.
How can I customise a piece of jewellery?
To create a custom piece, contact us with your idea. We’ll create a 3D electronic design and provide an estimate. Once you approve the design, we’ll craft and deliver your custom jewellery. Please note, custom pieces are not eligible for our Lifetime Guarantee or return policy.
What materials do you use in yourjewellery?
We use high-quality materials, including natural diamonds, gemstones, and recycled gold. All our diamonds and gemstones are conflict-free and undergo stringent quality control testing.
Are your diamonds and gemstones conflict-free?
Yes, we are committed to sourcing conflict-free diamonds and gemstones. Every stone is ethically sourced and undergoes thorough quality control testing to meet our high standards.
Do you use eco-friendly packaging?
Yes, we care about the environment and use eco-friendly materials in our packaging, ensuring our commitment to sustainability in every step.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and other secure payment gateways. Please check our checkout page for more details.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number so you can follow your jewellery from our store to your door.
How long does delivery take?
Delivery times may vary depending on your location, but we aim to ship orders as quickly as possible. International shipping times may also be affected by customs processes.
Do you offer a warranty on custom jewellery?
While our custom pieces are crafted with the same care and quality as all our products, they are not eligible for our Lifetime Guarantee Value Exchange or return policy due to their personalised nature.
How does KTC Jewellery ensure fair pricing?
We believe in offering true value. Our pricing is transparent, with no hidden markups. We provide a clear breakdown of the costs for each piece, so you know exactly what you’re paying for.
What do I do if I need to return a product?
For return instructions, please contact our sales team. We’ll guide you through the process to ensure a smooth return experience.
How areyour pieces crafted?
Our jewellery is handcrafted by skilled artisans using traditional techniques and modern innovations. We pay close attention to every detail, from design to final inspection, to ensure the highest quality.
What sustainability measures do you take?
We are dedicated to minimising our environmental impact by using recycled gold in our jewellery and eco-friendly packaging. Sustainability is at the core of our process.
