退款政策

30-Day Free Return Policy

At KTC Jewellery, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day free return policy. You can return the product within 30 days for a full refund, provided the item meets our return conditions.

How It Works:

1.         Return Within 30 Days: If you’re not satisfied with your purchase, simply return the item within 30 days of receipt.

2.         Condition of the Product: To qualify for a refund, the product must be in its original condition, unworn, and undamaged. It should also not have been exchanged previously.

3.         Refund Process: Once we receive and inspect the returned item, we’ll process your refund and credit the amount back to your original payment method.

Shipping Returns:

•            Contact Us: For return shipping instructions, please contact our customer support representative at info@kowloontrading.com. We’ll guide you through the process to ensure a smooth return experience.

 

Terms and Conditions:

•            Condition Requirements: The item must be returned in its original packaging and in the same condition as when it was received.

•            Non-Eligible Items: Items that are damaged, worn, or exchanged are not eligible for a refund.

If you have any questions or need assistance with your return, please don’t hesitate to reach out. We’re here to help ensure a pleasant and hassle-free experience.